Effective Date: June 15, 2025
1.Introduction
Welcome to CraftVox! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.
2. Use of Website
- You must be at least 18 years old or have parental consent to use our website.
- You agree to use our website for lawful purposes only and not engage in fraudulent or harmful activities.
- Unauthorized use of our website may result in legal action.
3. Product Information & Availability
- We strive to provide accurate product descriptions and images, but slight variations may occur.
- Product availability is subject to change without notice.
- We reserve the right to limit quantities or discontinue products at our discretion.
4. Orders and Payments
- By placing an order, you agree to provide accurate and complete information.
- We accept secure payments through trusted payment gateways.
- Orders are processed only after successful payment confirmation.
- We reserve the right to cancel or refuse any order at our discretion.
- To enhance the speed and efficiency of delivery, we would appreciate it if you could provide two contact numbers.
5. Shipping and Delivery
- Orders are dispatched within 7 working days.
- Delivery is completed within 7 days from dispatch.
- We partner with DTDC AIR and BLUE DART for delivery services.
- Delays due to unforeseen circumstances (e.g., weather, strikes) are not our responsibility.
6. Refund & Replacement Policy
- We offer replacements for damaged or defective items. Refunds are provided only if a replacement is unavailable.
- Customers must request a refund or replacement on the same day of delivery with valid proof.
- An unboxing video is mandatory to claim a refund or replacement.
- Items must be returned in their original condition along with proof of purchase.
- Refunds or replacements will be processed only after verifying the proof and returned item.
- The courier slip must be provided when returning the product.
- We do not accept returns, refunds, or replacements for reasons other than damage or defects.
- Shipping costs for returning items are non-refundable.
7. Account Registration & Security
- Users may create an account for easier checkout and order tracking.
- You are responsible for maintaining the confidentiality of your account credentials.
- We are not liable for unauthorized account access resulting from user negligence.
8. Intellectual Property
- All content on this website, including images, text, logos, and trademarks, is owned by CraftVox.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
9. Limitation of Liability
- We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
- Our total liability shall not exceed the amount paid for the purchased product.
10. Third-Party Links & Services
- Our website may contain links to third-party websites for additional services.
- We are not responsible for the content, privacy policies, or practices of third-party websites.
11. Privacy Policy
- By using our website, you also agree to our Privacy Policy.
- We collect and process user data in accordance with applicable data protection laws.
12. Governing Law
- These Terms and Conditions are governed by the laws of India.
- Any disputes shall be resolved in the courts
13. Changes to Terms & Conditions
- We reserve the right to update these Terms and Conditions at any time.
- Any changes will be posted on this page with an updated effective date.
14. Contact Us
For any inquiries regarding these Terms and Conditions, please contact us at:
Phone: +91 95133 43003
Email: info@digitalitup.in
Address: CraftVox, 642, 11th Cross Rd, Kumbarakoppal, Mahadeswara Extension, Mahadeshwara Badavane Layout, Mysuru, Karnataka 570016
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.